We are unable to offer returns on any items that are used, pre-owned, trade-in, or anything other than new. New items returned must be in their original packaging and/or box. Items will not be accepted if packaging is damaged, missing, altered, used, and packaging is not sealed. All returned items are subject to a 5% restocking fee. Any item returned that is either used or new that is damaged, used, altered, missing parts, packaging and/or damaged/opened will not be refunded. Buyer will be responsible for return shipping. We do not refund any shipping or insurance cost.